Privacy-policy

MåneSmedja is the data controller for the processing of personal data described in this privacy policy. In this privacy policy we explain what type of personal data we store and how we process it. This privacy policy applies to: manesmedja.com

Personal data that we collect and process

We process the following categories of personal data:

  • Basic information: name, date of birth
  • Contact information: address, phone number, email address
  • Account and profile information: settings, preferences Payment information: transaction information, payment methods
  • Customer history and engagement: order and delivery information, shopping cart movements, discount codes
  • Customer activity: reading and action history from the app, websites or electronic communications we send out. As well as technical information about the devices you use.
  • Cookies: see our information about cookies here: Cookie statement

Personal data is usually collected directly from you or generated in connection with your use of our services and products. When we obtain personal data from other sources, we obtain personal data from the following sources:

How we use personal data

Delivery of service/contract

We use your personal data to fulfill our contracts with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Analysis, business development and service improvement

We are continuously working to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing, for example by opting out of receiving emails from us. In addition, we may also ask you for consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud detection and criminal activity

We process personal data in our efforts to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In some cases, we are obliged to process personal data in order to comply with other legal obligations. An example of this is information related to sales, which we are obliged to record and save under the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation to which we are subject.

Your rights

If you would like to exercise any of your rights, please contact us at butik@manesmedja.com

Right to access your own data

You can request a copy of all the information we process about you. Please contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or supplement information that is incorrect or misleading.

Right to erasure of personal data

You have the right to have your personal data erased without delay. You can request that we erase information about you at any time. However, please note that information that we are required to retain due to other legal obligations (such as the Accounting Act) will not be erased.

Restriction of processing of personal data

In certain situations, you can also request that we restrict the processing of your data. You do this by administering consents or reservations in our solutions.

Object to the processing of personal data

If we process your data on the basis of our data or on the basis of a balancing of interests, you have the right to object to our processing of your data. You do this by administering consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact the email address above to receive your personal data.

You can complain about our processing of personal data.

Please inform us if you believe we are not complying with the provisions of the Data Protection Act. To do so, please contact us at the email address above.

This privacy policy is based on a privacy policy template from gdprcontrol.se